Help centre
Help centre
What you can do on this site, explained step by step. Everything here describes something that exists today.
My account
Signing up, signing in, changing your details and closing your account.
- Change my name, my email or my passwordWhere your details are edited and what happens to the notification email.
- Create an account or sign inHow to sign up and how to get back in afterwards.
- Delete my accountWhat gets deleted, what does not, and that there is no way back.
- Sign in with Google, Apple or FacebookWhat happens when you use one of those buttons, and how to add a password later.
- What is inside my accountThe sections of your account and what each one keeps.
Searching for a home
The catalogue, the filters, the map, the property pages and favourites.
- Comparing homesPutting several side by side and seeing how they differ.
- Reading a property pageWhat is on the page and what each notice means.
- Saving a home to favouritesThe heart on the page and where saved homes end up.
- Search for homesHow to reach the catalogue and sort what comes back.
- Searching on the mapSwitching to map view and what the dots mean.
- Using the filtersPrice, rooms, floor area and the rest, and how to clear them.
Alerts and saved searches
Saving a search and being told when something new comes in.
- Create an alert from my searchSave a search so we can tell you when something new comes in.
- Delete an alert or stop the emailsHow to remove a saved search.
- There is nothing in the area I wantWhat to do when a town has no published homes yet.
- What alerts I get and how oftenWhat arrives by email when you have a saved alert.
Selling and letting
Valuing your home, asking for a viewing and ordering services.
- Ask for a viewing or enquire about a homeHow to get in touch from the property page and what follows.
- Ask for photos, a floor plan or a virtual tourThe services you can ask for and how to ask.
- Find out what my home is worth to sellThe sale valuation, step by step, and what it gives you.
- Find out what rent my home could fetchThe rental valuation and why the figure may have a legal cap.
- What happens after asking for a valuationThe confirmation email, the call, and where it is kept.
My file
The paperwork for your transaction: uploading it, checking it and talking to us.
- My file link has expiredWhy it expires and how to get a new one.
- Talking to us from the fileThe message thread that travels with your transaction.
- Upload a document to the fileWhich formats work, how big they can be, and what happens next.
- What my file isThe page where the paperwork for your transaction comes together.
Safety and reports
Reporting a listing, the AI assistant and how to spot a scam.
- Do not type personal details in the chatWhat the assistant filters out and why you should not rely on it.
- How to spot a suspicious listingWarning signs, and what we will never ask you for.
- Reporting a listingHow to tell us a listing is wrong and what we do next.
- The chat assistant is an artificial intelligenceWhat the bubble at the bottom right is, and what it cannot do.
Habisor and privacy
What this site is, what we do with your data and where the small print is.
- CookiesWhich cookies we use and why there is no banner.
- Talking to a personThe single point of contact, the hours, and where the legal notice is.
- What this site is and what you can do hereA summary of everything there is, with links.
- What we do with your dataWhere the privacy policy is and what it says in short.
Cannot find what you need?
Write to us and a person will answer.
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